Technical Support & Maintenance

VIP Support Option

The Support services program includes:

• Direct access to help center consultants with how-to and troubleshooting questions
• Ability to contact or leave messages and have 21 hours/5 day a week support
• Guaranteed response to any issue between immediate to 3 hours between the hours to 7:00 am to 7:00 pm (PST), Monday to Friday, excluding local and national holidays
• Ability to pre-determine or identify the key support resource(s) of choice
• Ability to book time for assistance over the phone or for on-site visits
• Access to and automatic notification of software updates, upgrades, and enhancements including access to the active product work plan and its feature enhancements
• Beta releases and the ability to be part of any product trial groups
• First right of refusal to available spots at the International User Group Meetings
• Access to all new documentation when released
• Input into the yearly prescribed product work plan
• Newsletters
• Website access to knowledge database, the work plan and other company specific details
• Ability to serve in the MINISIS Focus Group which provides feedback and direction on the products throughout the year
• Free software updates to MINISIS or any application in use by the organisation
• 12 days of consulting/support/service to aid with your usage of the software
• Maximum of: 144 hours of support per year

PLUS:

VIP Support includes everything from the Basic and Premium levels. VIP support also provides an on-site MINISIS Inc. resource once a month to work with the client’s local support and DBAs. MINISIS makes the identified resources available for at least one full day per month to aid the client on site with any maintenance, training, and enhancement assistance, (up to 12 days per year) to be used as the client requires. VIP support calls receive the top priority. This includes any bug fixes required to make the client’s system operational.

We also have a separate site for clients with paid technical support and maintenance contracts called MIN.NET. MIN.NET is a completely separate site accessible from the log in area of www.minisisinc.com that contains a wealth of product information, new developments, new software updates, and the beta and release versions for new product lines. It also has a bug and fixes database (for all MINISIS products), a FAQ section, message postings, and in depth technical information.

Services

• Overview

• Our Services

• Technical Support & Maintenence

• Basic Support Option
• Premium Support Option
• VIP Support Option