Technical Support & Maintenance
BASIC Support Option
The Support services program includes:
- Direct access to help center consultants with how-to and troubleshooting questions
- Ability to contact or leave messages and have 21 hours/5 day a week support
- Guaranteed response to any issue between immediate to 24 business hours between the hours to 7:00 am to 7:00
pm (PST), Monday to Friday, excluding local and national holidays
- Access to and automatic notification of software updates, upgrades, and enhancements including access to
the active product work plan and its feature enhancements via MIN.NET
- Free software updates to MINISIS or any application in use by the organisation
- Beta releases and the ability to be part of any product trial groups
- First right of refusal to available spots at the International User Group Meetings
- Access to all new documentation when released
- Input into the yearly prescribed product work plan
- Newsletters
- Website access to knowledge database, the work plan and other company specific details
- Ability to use Tracker for online, real-time tracking of issues/enhancement requests
- Ability to serve in the MINISIS Focus Group which provides feedback and direction on the products throughout
the year
- Maximum of: 48 hours of support per year
We also have a separate site for clients with paid technical support and maintenance contracts called MIN.NET.
MIN.NET is a completely separate site accessible from the log in area of www.minisisinc.com that contains
a wealth of product information, new developments, new software updates, and the beta and release versions
for new product lines. It also has a bug and fixes database (for all MINISIS products), a FAQ section, message
postings, and in depth technical information.
